Appointment Policy 

We operate primarily by appointment. This allows ample time for all patient examinations and scheduled ultrasound, xray, dental and surgical procedures.
Emergency and urgent cases will always receive top priority. An occasional appointment delay is inevitable when we are triaging an urgent care patient. Our doctors are committed to seeing every client on time.  In the event of a hospital emergency or urgent case, clients may experience a delay. Best efforts are made to communicate with clients to plan accordingly. 

We recommend scheduling your appointment ahead of time by calling our office at 860-567-1622.

For your convenience, we will admit pets that need to be seen urgently if no appointments are available.  Our reception team will provide instructions and offer a time that is convenient for you. Our doctors will examine your pet at their earliest convenience, and then give you a call to discuss the diagnosis and medical care plan.

Payment Policy

We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Discover, Care Credit, Wells Fargo and cash. 

Patient Arrival Policy

For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms.

All cats must be presented in an appropriate cat carrier.  We offer a separate Cat Friendly waiting area.  To aid in reducing stress and creating a Fear Free experience, placing your cat's carrier on the bench facing the back is recommended to avoid stress from seeing people or other animals.  While some cats may be very social, often the noises and change in enviroment can induce stress.

We make every effort to provide a Fear Free experience for our patients, but some may be a little uneasy about new people, new surroundings, and other pets.  This is one of the reasons we recommend the use of a leash or carrier for your pet, prior to entering the waiting room.

If you are in need of borrowing of a leash or carrier, a team member can assist you.  Please alert our team prior to entering the building with your pet.